Terms & Conditions

Terms & Conditions


Nutritional Therapy Descriptor

Nutritional Therapy is the application of nutrition science in the promotion of health, peak performance and individual care. Nutritional therapy practitioners use a wide range of tools to assess and identify potential nutritional imbalances and understand how these may contribute to an individual’s symptoms and health concerns. This approach allows them to work with individuals to address nutritional balance and help support the body towards maintaining health. Nutritional therapy is recognised as a complementary medicine and is relevant for individuals with chronic conditions, as well as those looking for support to enhance their health and wellbeing.

Practitioners consider each individual to be unique and recommend personalised nutrition and lifestyle programmes rather than a ‘one size fits all’ approach. Practitioners never recommend nutritional therapy as a replacement for medical advice and always refer any client with ‘red flag’ signs or symptoms to their medical professional. They will also frequently work alongside a medical professional and will communicate with other healthcare professionals involved in the client’s care to explain any nutritional therapy programme that has been provided.

1-1 consultations

On booking a 1-1 consultation you will be sent a form to complete and sign. This form underwrites the following:

The Nutritional Therapist (NT) requests that the Client notes the following:

  • The degree of benefit obtainable from Nutritional Therapy may vary between clients with similar health problems and
    following a similar Nutritional Therapy programme.
  • Nutritional advice will be tailored to support health conditions and/or health concerns identified and agreed between
    both parties.
  • Nutritional therapists are not permitted to diagnose or claim to treat medical conditions.
  • Nutritional advice is not a substitute for professional medical advice and/or treatment.
  • Standards of professional practice in Nutritional Therapy are governed by the CNHC Code of Conduct which Nutritional Therapist is registered with.
  • This document only covers the practice of Nutritional Therapy within this consultation, and your practitioner will make it clear if he or she intends to step outside this boundary.
  • All communications will be conducted via email henceforth and any email queries will be responded to on Thursday mornings.

The Client understands and agrees to the following:

  • I am responsible for contacting my GP about any health concerns.
  • If I am receiving treatment from my GP, or any other medical provider, I should tell him/her about any nutritional strategy provided by my Nutritional Therapist. This is necessary because of any possible reaction between medication and the nutritional programme.
  • It is important that I tell my Nutritional Therapist about any medical diagnosis, medication, herbal medicine, or food
    supplements, I am taking as this may affect the nutritional programme.
  • If I am unclear about the agreed nutritional therapy programme/food supplement doses/time period, I should contact my Nutritional Therapist promptly for clarification.
  • I understand that the advice is personal to me and may not be appropriate for others.
  • I must contact my Nutritional Therapist should I wish to continue any specified supplement programme for longer than the originally agreed period, noted on the plan, to avoid any potential adverse reactions.
  • Recording consultations using any form of electronic media is not allowed without the written permission of both me and my Nutritional Therapist.
  • I understand that cancellation with more than 72-hours notice will receive a full refund. Cancellation with less than 72-hours but more than 48-hours notice will receive a 50% refund. Cancellations with less than 48-hours notice will be charged the full fee.
  • I understand that appointment rescheduling with less than 48-hours notice may incur a fee.

Cancellation policy

On booking a 1-1 consultation package – Essential Nutrition or Optimal Nutrition – the following cancellation policy applies:

  • Cancellations with more than 72-hours notice will receive a full refund.
  • Cancellations with more than 48-hours notice of the appointment will receive a 50% refund.
  • Cancellations with less than 48-hours notice of the appointment will be charged the full fee.
  • Appointment rescheduling is required 48-hours before the appointment. Less than 48-hours’ notice may incur a fee.

On purchasing a Nutrition Review or Support Hour the following cancellation policy applies:

  • No cancellation refunds are offered for Nutrition Reviews or Support Hours.
  • Upgrading to a 3 or 6-month package within 1 week of receiving the Nutrition Review or Support Hour documents will qualify for a 10% discount.

On booking an additional Check in Appointment the following cancellation policy applies:

  • Cancellations with more than 72-hours notice will receive a full refund.
  • Cancellations with more than 48-hours notice of the appointment will receive a 50% refund.
  • Cancellations with less than 48-hours notice of the appointment will be charged the full fee.
  • Appointment rescheduling is required 48-hours before the appointment. Less than 48-hours’ notice may incur a fee.

On booking workshops, the following cancellation policy applies:

  • Cancellations with more than 1-weeks notice will receive a full refund.
  • Cancellations with less than 1-weeks notice of the booked time and date will receive a 50% refund.
  • Workshop rescheduling is required 72-hours before the booked time and date. Less than 72-hours notice may incur a fee.

If you have any questions, please email natalielouisenutrition@outlook.com